What this policy covers
What data we collect
We collect your name and contact information as well as other information you have submitted to your financial institution at the time of the loan application. This information may include your name, email address, phone number, birthdate, Tax-ID, passport number and your employer’s name, etc.
Why we collect your data
How we collect your data
We collect your data from your financial institution that you have submitted at the time of the loan application as well as other information that you submit when you complete contact or request forms, request assistance from our customer support team or request any other action from us at our web-site www.flow-tech.ai and consent to us obtaining your personal data. We will not and cannot extract your personal data without your consent (including the one you have provided to your financial institution.
How we use your data
We strongly believe in both minimizing the data we collect and limiting its use and purpose to only that for which we have been given permission, as we might be required or permitted for legal compliance or other lawful purposes:
- Delivering, improving, updating and enhancing our products or services (providing you information on our products or services, conducting contests or surveys, performing analysis of our products or services).
- We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests.
- Communicating with you, such as by way of email or survey delivery.
- Customer relationship management and related services.
How we share your data
We may share your personal information with affiliated companies within our corporate family, with which we have partnered to allow you to integrate their services into your debt management processes, and with trusted third party service providers as necessary to perform services on our behalf.
We only share your personal information with third parties as necessary to provide the services as requested or as needed on our behalf. These third parties are subject to strict data processing terms and conditions and are prohibited from utilizing, sharing or retaining your personal information without your consent or for any purpose other than as they have been specifically contracted for.
How long we keep your data
To implement and improve the functionality of our website and for delivering, improving, updating and enhancing our products or services, we will keep your data for up to three 3 years unless you request us to delete your data at an earlier date.
What rights do you have over your data
At FlowTech we would like to make sure you are fully aware of all of your data protection rights.
The right for information – You have the right to ask us about the data we process about you, the purpose and nature of the processing, and to provide information on who we share it with.
The right to rectification – You have the right to request that we update the data we have collected about you at any time. You also have the right to request us to complete the information you believe is incomplete.
The right to restrict processing and data erasure – You have the right to request that we restrict the processing and/or erase your personal data, under certain conditions (assuming that this does not impact the services we are providing to you or your financial institution). Please note that we may reject requests which risk the privacy of others or are unreasonable or repetitive or would require a disproportionate effort. Unless you request us to delete your data, please note that we may keep your data after you stop being a user of our products or services.
The right to complain – You have the right to lodge a complaint with the relevant data protection authorities for any violation of applicable data protection laws.
How can you contact us
If you have any questions about this policy or any of the above, please email us at email@example.com.
You may also contact us by mail at: AsiaCollect Holdings Pte. Ltd, 111 North Bridge Road, #08-18 Peninsula Plaza, Singapore, 179098.